Delivery & Returns



Orders will be shipped within 2 working days after payment has been processed. We currently deliver to UK, European and international customers. We do not deliver to P.O. boxes.


UK - My Hermes Usually 2 - 5 working days to any UK address including Channel Islands and Isle of Man.


Europe - My Hermes - Tracked & Signed for £8.35 - Usually 3-7 working days 


International (USA,Canada,Asia) - My Hermes £10 - approximately 7-14 working days. International Delivery may be subject to a customs charge determined by the country to which the package is shipped. Please check with you local postal service regarding customs charges prior to ordering.


Lavande Skincare Ltd. is not responsible for delays in delivery due to events beyond our control, including, transportation failures, labour strikes or acts of nature. 





We offer you a refund on unopened items returned to us within 14 days of receipt provided they if are in their original re-saleable condition. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.


Please be advised that prior authorization is required on all returns. For authorization to process a return, please email


Shipping cost:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


If you are shipping an item over £50, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Return address:

Lavande Skincare Ltd.

21 Sympathy Vale

Dartford, Kent


United Kingdom